Reference

bandarbola Privacy Policy for Your Data

Our Privacy Policy explains what bandarbola collects when you open an account, sign in from a phone, or use DANA and QRIS at the cashier.

Account detailsWallet recordsPolicy requests
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REQUEST HELP

Find Policy Help Through Your Account

A clear contact path matters when you want a copy, correction or explanation. Start from your account help route and include the email or phone detail linked to your profile, so we can identify the right record without asking for a wallet password. If a QRIS receipt or GoPay status is part of your request, attach its reference and we can direct the privacy question to the correct case.

Team online

Account help route

Use the help path connected to your bandarbola account for privacy questions, corrections or access requests. Include your registered contact detail so we can locate the relevant record safely.

Payment reference

For DANA, OVO, GoPay or QRIS questions, share the transaction reference rather than a wallet password. This lets us check the related record while limiting sensitive payment details.

Sign-in support

If phone verification or a device sign-in blocks your request, tell us which step stopped. We can separate an account-access issue from a Privacy Policy request before responding.

HANDLING DETAILS

Explore How We Protect Account Records

Privacy work is part of each account step, from phone verification to a payment receipt and a request to change your details.

Data we collect

We may receive account contact details, phone verification results, sign-in events, device information, support messages and payment references connected with your activity on bandarbola.

Cookie choices

Cookies can keep a session open, remember selected settings and help us understand page errors. Your browser controls can clear or restrict them, although sign-in steps may then require repetition.

Account security

Phone verification helps connect account access to the contact detail you provide. We do not ask for a DANA, OVO, GoPay or QRIS wallet password through support.

Record retention

We keep records only for the account, security, service or legal purpose described in the Privacy Policy. Retention can vary by record type and by what local law permits.

Changing your details

Request a correction through account help and identify the field that needs changing. We may verify your account contact before applying an update to protect the record.

Closing a request

If you ask about deletion or account closure, we explain which records can be removed and which may remain for a stated legal or security reason where local law permits.

Browse Privacy Policy Answers Before Opening

These Privacy Policy answers focus on the questions you are most likely to have before opening an account or sending a data request. We keep the wording practical, including what happens on mobile, which payment references matter, and how local-law conditions affect a response.

It covers account details, phone verification, sign-in and device activity, cookies, support messages, and payment references from DANA, OVO, GoPay, QRIS, bank transfer or a virtual account.

Phone verification helps connect your account to the contact detail you provide and supports safer sign-in checks. It also helps us identify the correct record when you request access or correction.

No. We may retain a payment reference or status needed to trace a request, but support should not ask for your DANA, OVO, GoPay or QRIS wallet password.

Use the account help route and state that you want a Privacy Policy data request. Include your linked email or phone detail so we can verify the account before preparing a response.

Yes. Send the correction through account help and identify the field that is wrong. We may confirm your phone or email detail before changing the account record.

Cookies can support sign-in, remember settings and help diagnose page errors. You can control them in your browser, but restricting cookies may make login or preference steps repeat.

Some rights, retention duties and response steps depend on local law. Our Privacy Policy applies where local law permits, and account help can explain the route for your request.

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